Refunds and exchanges.

We do not keep finished stock. After you confirm your order, we cut and sew your piece for you in our Beirut workshop. Please check the size and details on the product page before you order, and message us on WhatsApp if you are unsure.

Lebanese law gives buyers who order online 10 days to change their mind. We give you 14 days after delivery for standard pieces, which is longer than the law asks.

You can cancel for free until we confirm your order on the phone. Tell us during the call or message us before it. You pay nothing, since payment is on delivery. Once you confirm, we start making your piece and the order can no longer be cancelled.

You can return a standard piece within 14 days of delivery for a refund or an exchange. To be eligible:

• Contact us within 14 days of delivery and tell us your order number.
• The piece must be unworn, unwashed and unchanged, with its tags and packaging, free of stains, damage and smells.
• You send it back after we tell you how. For a change of mind or a size exchange, you pay the return delivery. We check the piece when it arrives.

If the piece you send back does not meet these conditions, we return it to you.

If the size does not fit, exchange it for the same piece in another size within the same 14 days. The new size is made to order and follows our normal production and delivery time. Delivery of the new size is free.

If your piece arrives with a manufacturing fault, damaged, or is not what you ordered, tell us as soon as you can, ideally within 3 business days of delivery, with clear photos or a short video. This helps us act fast and check the problem with our courier.

Once we confirm the problem, we repair it, replace it, or refund it, as you prefer when that is possible. We cover the delivery costs in both directions. If you find a hidden fault later, contact us anyway: your legal rights for faulty goods under Lebanese law do not end after 14 days.

When a refund is due, we pay the amount you paid for the piece, in cash or by a transfer method we agree on with you, within 14 days of getting the piece back and approving it. Since all orders are cash on delivery and delivery is free, there is no card to refund and no delivery fee to return.

Pieces you design or change yourself, through a custom or "build your product" option, are made to your own specifications. They cannot be returned or exchanged for size or taste. Faulty custom pieces are still covered as described above. If you are unsure before ordering a custom piece, talk to us first.

Message us on WhatsApp +961 81 296 014 or email support@lorvanilb.com with your order number (for example #1024) and a short description, plus photos if something is wrong.

Please contact us before sending anything back. We have no shop or drop-off point, and the address on receipts (Pasteur, Beirut) is not open to visitors. More about delivery is on our shipping page.

This policy adds to your rights under Lebanese law. It never takes them away. If anything here conflicts with the law, the law applies.